FAQs

FREQUENTLY ASKED QUESTIONS

General
Q: How can I get in touch with customer support?
A: You can reach us anytime by emailing support@zovrelle.com. Our dedicated care team typically responds within 24–48 business hours.

Shipping & Delivery
Q: Is shipping really free?
A: Yes! We offer Free Standard Shipping storewide on all orders, with no minimum purchase required.

Q: How long will it take for my order to arrive?
A: Orders are processed within 1–3 business days. Once shipped, estimated delivery time is 5–10 business days. 

Q: Can I track my order?
A: Absolutely. Once your package ships, you will automatically receive an email containing a tracking link so you can follow its journey.

Orders & Returns
Q: Can I change or cancel my order after placing it?
A: Please double-check your details immediately upon ordering. If you notice a mistake, email us at support@zovrelle.com as quickly as possible. Once an order is processed and passed to our shipping carriers, we cannot cancel or modify it.

Q: What is your return policy?
A: We want you to love your purchase. Please review our full Refund Policy link at the bottom of our store for details on eligibility, returns, and exchanges.